Complainingisaskill.Handlingitisaservice.
No one enjoys becoming a full-time nuisance over their own data. You shouldn't have to. This territory is built on voice — warm to you, immovable with the people holding your file.
It escalates — on paper, in the right order
Choose a rung. Draft copy only; nothing is sent.
Just following up on the request above — happy to resend it if it went astray.